Frequently
Asked Questions

Do I need to see the doctor first and get an ACC number or referral?

No, you can come to us directly with your injury. Your local Physio can register your injury with ACC for you or find previous information about treatments from ACC.

What happens at my 1st appointment?

Your first appointment is a longer session so that your Physiotherapist can fully assess your injury and outline a treatment plan to help you recover. At this appointment, your Physiotherapist will help you work to get you through your pain if possible but more importantly will plan the road ahead with you.

Please arrive 10 minutes earlier so that you can do the required paperwork before your treatment time starts. Once your Physiotherapist has completed their assessment, they will go through the findings with you and discuss your goals and the best treatment options.

What should I wear?

You should wear comfortable clothing that is able to easily expose the injured area.

What physiotherapist will I see?

All our therapists are registered and attend regular courses to update their knowledge. If you have a particular Physiotherapist you wish to see let the receptionists know when you book in.

Some of our Physiotherapists have advanced or post graduate training in sport, acupuncture, manipulation, or breathing problems, amongst others, so talk to our receptionists about your needs. Should you wish a female Physiotherapist – just ask.

What is Physiotherapy?

Physiotherapists use their knowledge to create plan of action to treat people who have health problems related to an accident, disability, or chronic illness. Physiotherapists are experienced in the examination, evaluation, and diagnosis of a variety of conditions. As Physios we believe foremost that a sensible active lifestyle is what keeps you healthy and reduces risk of injury.

Why choose us?

Our aim at Family Physio is to get you back to the being active and enjoying life. Yes, we do not want you to have pain and we will deal with that the best we can but helping you to move and be mobile is a key to feeling valuable. To that end we will challenge you to move and do your exercises. We will support you back to physical health, that is our promise.

How many treatments shall I need?

Physiotherapy treatment is provided according to the individual needs and the state of your condition or injury. Our Physiotherapists will give you an indication of your treatment plan after your first visit.

Generally, we work on two appointments per week for the first two – three weeks getting your injury to settle and helping you through the acute stage followed by weekly appointments getting your mobility back and another 3 weeks building the necessary strength in muscles. For some acute pain, 1 or 2 treatments may be all that is necessary. Chronic conditions may need more input to manage your symptoms.

I am not progressing, what is next?

At Family Physio we have different physios with different specialities and varied skills, and we all work together for the betterment of our clients. If your injury is not progressing in the expected timeframe then a review appointment will be made with one of the other staff.

If progress is still not satisfactory you will be referred to an appropriate specialist for a further opinion.

Does ACC cover my treatments?

In November 2009 ACC reduced its funding to physiotherapy services. This has meant that physiotherapy treatment, which was previously fully covered by ACC, now requires you to pay a co-payment to meet the full cost of the service.